Terms of Service

These terms govern use of our website and, together with a signed order form or services agreement, our managed services. A signed agreement controls if it conflicts with these terms. These terms are provided for general information and are pending final legal review.

If you are a paying customer, the document that governs your package — scope, fees, automatic renewal, cancellation, refunds, ownership and your responsibilities — is our Service Agreement. That is the agreement you accept at checkout, and it controls over these terms where the two cover the same subject.

Managed services and system integrations

We configure and operate systems that work alongside a client’s team. Scope, pilot limits, support ownership, fees, service period, and client-specific requirements belong in the written agreement. Results depend on the client’s operations, provider availability, data quality, and customer response.

When you authorize our managed services to connect to external accounts — including Google Accounts (via OAuth 2.0 and facilitators such as Nylas) — you grant us permission to interact with those connected accounts solely to perform the functions specified in your written agreement (such as email processing, contact synchronization, and appointment scheduling).

Client responsibilities

• Provide accurate business, sender, routing, and contact information.
• Use only authorized information and maintain required consent records.
• Approve communication content, sending windows, provider accounts, and recipients as required.
• Honor opt-outs, customer requests, and applicable email, telephone, privacy, and industry rules.
• Protect credentials, OAuth tokens, and account access points, and promptly report suspected misuse or unauthorized access.
• Manage administrative authorization for external third-party tools (such as Google Workspace admin permissions) connected to your account.

Acceptable use

You may not use the service for unlawful, deceptive, abusive, discriminatory, infringing, or unsolicited communications; purchased or scraped lists; credential theft; or attempts to bypass consent, suppression, budget, tenant, or provider controls.

You also agree not to use integrated API access (including Google API connections) to transmit malicious code, bypass provider policies, violate third-party intellectual property rights, or attempt unauthorized reverse-engineering of integrated services.

Pilots and safety controls

A pilot may use limited volume, allowlisted recipients, daily reconciliation, tenant-specific sender configuration, a kill switch, and stop criteria. We may pause or refuse an action when authorization, consent, provider status, budget, recipient identity, security, or health cannot be verified.

Third-party services and API providers

Managed services run on R&L-operated systems, including our own CRM; we do not integrate with external CRM or field-service platforms. Some capabilities depend on infrastructure, API, and platform providers (such as hosting platforms, Google APIs, Nylas, email carriers, and messaging infrastructure) and, where a client enables them, the client's own payment or email accounts.

Those third-party providers' availability, uptime, policies, and fees are governed by their respective terms of service and user data policies. R&L Automations is not responsible for outages, API policy alterations, or operational suspensions caused directly by third-party platforms.

Confidentiality, data, and account revocation

Each party will protect the other party’s confidential information and use it only for the agreed service. See our Privacy Policy for explicit disclosures on how third-party API data (including Google Workspace user data) is accessed, used, protected, and deleted.

Account disconnection and token revocation. Clients may disconnect third-party account integrations at any time via their respective account settings (for example, removing application access through Google Account security settings). Revocation immediately halts future data access and invalidates associated authorization tokens.

Service changes and termination

We may make reasonable security, compliance, and reliability changes and suspend an unsafe or unauthorized workflow. Termination, data return, and data deletion follow the written agreement, our Privacy Policy, and applicable law.

Disclaimers and liability

Except for commitments in a signed agreement, services are provided on an as-available basis. We do not promise a particular revenue, lead, appointment, delivery, or business outcome. Warranty, liability, indemnity, disputes, and governing law belong in the signed agreement.

R&L Automations Front Office SMS Notifications

Authorized account users may opt in to recurring automated operational messages about their R&L Automations Front Office account, including inbound caller alerts, caller-designated messages, appointment or service-request notifications, and call-transfer status.

Message frequency varies based on account activity. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help. SMS consent is optional and is not a condition of purchase. Carriers are not liable for delayed or undelivered messages.

Opt in through our public SMS consent form. Because a web form shows that a number was entered but not that the person controls it, we send one confirmation message and enroll the number only after it is confirmed. You may also opt out or ask for help by contacting support@rlbusinessautomations.com. Mobile phone numbers and messaging consent data are not shared, sold, or provided to third parties or affiliates for marketing or promotional purposes.

Privacy Policy: Privacy Policy

Contact

Send questions regarding these Terms to support@rlbusinessautomations.com.