Rich Ross
Co-founder & Systems Lead
“Rich leads the design, testing, and ongoing improvement of the systems we build for clients.”
Meet R&L Automations
Built for service businesses that cannot afford to let opportunities sit.
R&L Automations is a managed front-office service for busy service businesses. We build around the way your calls, appointments, and follow-up already work, then keep the system monitored and maintained.
The work should not stop because you are busy doing the work.
Small service-business owners are often handling jobs, customers, calls, scheduling, and follow-up at the same time. When the phone rings at the wrong moment or a lead goes quiet, it is easy for the next step to get missed. We built R&L to take that front-office load off the owner's plate.
How we show up
A system built around your business, not another login to figure out.
01
We learn first
We understand your services, hours, priorities, and calendar before anything goes live.
02
We build around your process
Call handling, booking, routing, and approved follow-up are shaped around how your business operates.
03
We test before customers use it
The real flow is checked before it is put in front of customers.
04
We stay responsible for it
We monitor, maintain, and improve the system as your business changes.
Meet the founders
The people responsible for your system.
Lynn Ross, MBA
Co-founder & Operations Lead
“Lynn helps shape the client experience and the operating process that keeps each system aligned with the business it supports.”
See the system before you decide.
We will walk you through how the front office, follow-up, and dashboard would be set up around your business.
Let's look at how this could work for your business.
Tell us how you handle calls and follow-up today. We will show you where a managed front office may be able to take work off your plate.