Built by people who understand how small businesses actually operate.

Rich brings experience in computer science, software engineering, construction, oil and gas, and other environments where reliability and practical problem-solving matter.

His role includes system architecture, development, hosting infrastructure, integrations, automation workflows, monitoring, and ongoing technical support. His background helps ensure that R&L systems are not only visually polished, but also secure, maintainable, and built to perform reliably in everyday business use.

Rich approaches technology as a working tool — not a novelty. Every system should solve a real problem, remain understandable, and reduce the burden placed on the business owner.

Lynn holds a Master of Business Administration and brings more than a decade of experience across front-office administration, bookkeeping, accounting, and business operations management.

Her role focuses on understanding how each client's business functions, organizing information and workflows, shaping the customer experience, and ensuring that the finished system is practical for both the business owner and their customers.

Because she has worked directly inside day-to-day business operations, Lynn understands the administrative pressure created by missed calls, scattered information, repetitive tasks, unclear processes, and systems that require too much manual attention.